Privacy policy

Last updated 20 September 2026

1. Who we are

Bigo Rewards is operated by [LEGAL ENTITY NAME], a [STATE] limited liability company (“we”, “us”). We are the data controller for the information described here. Contact us at support@bigorewards.com.

2. What we collect

Information you give us

• Phone number — to verify your account and prevent duplicate or fraudulent accounts.
• Profile details — birth year, gender, country and, where you provide it, postal code. Research partners use these to decide which studies you qualify for.
• Payout details — the PayPal address or gift-card delivery address you give us when you cash out.
• Anything you send support — the contents of your emails.

Information created as you use the app

• Survey activity — which surveys you start, complete, or are screened out of, and the reward attached to each.
• Your rewards ledger — every credit, bonus, reversal and cashout on your account.
• Daily poll answers and the referral code you used or shared.
• Device and technical data — IP address, device model, operating system, app version, and (if you turn notifications on) a push token.

Survey responses

Answers you give inside a survey are collected by the research partner running it, under their own privacy policy. We receive confirmation that you completed it and the reward owed — not your individual answers.

3. Why we use it, and our legal basis

• To provide the service — matching surveys, tracking rewards, paying you. Basis: performance of our contract with you.
• To prevent fraud and abuse — phone verification, device and network checks, reviewing cashouts. Basis: our legitimate interest in protecting the service and our partners, and our obligations to them.
• To support you — answering your questions and fixing account problems. Basis: contract and legitimate interest.
• To meet legal and financial obligations — keeping records of payments. Basis: legal obligation.
• To send notifications, if you turn them on. Basis: your consent, which you can withdraw in your device settings at any time.

4. Who we share it with

We share only what each party needs to do its job:

• Market-research exchanges who supply surveys — your demographic details and an anonymous user identifier, so they can match and validate studies.
• Payment providers — your payout address and the amount, so they can pay you.
• Our SMS provider — your phone number, to deliver verification codes.
• Infrastructure and analytics providers who host and operate the service on our behalf.
• Authorities, where the law requires it.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

5. How long we keep it

We keep your account data while your account is open. After you close it we delete or anonymise your data within 90 days, except records of payments, which we keep for as long as tax and accounting rules require, and a minimal record of banned accounts, which we keep to stop them being recreated.

6. Your rights

Depending on where you live, you may have the right to access your data, correct it, delete it, receive a copy in a portable format, object to or restrict certain processing, and withdraw consent. If you are in California, you may also ask what we collected in the past twelve months and request deletion, and we will not discriminate against you for asking. Email support@bigorewards.com and we will respond within the time the applicable law allows, normally 30 days.

You can also complain to your local data protection authority.

7. Children

Bigo Rewards is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have, we delete the account and its data.

8. International transfers

We and our providers operate in several countries, so your information may be processed outside the country you live in. Where that involves transferring data out of the UK or EEA, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses.

9. Security

We protect your account with phone verification, encrypt data in transit, restrict internal access to the people who need it, and hold cashouts for review when our fraud checks flag something. No service can promise perfect security, and we do not.

10. Changes

If we change this policy we will update the date above and, for significant changes, tell you in the app before they take effect.

11. Contact

[LEGAL ENTITY NAME], a [STATE] limited liability company
[REGISTERED ADDRESS]
support@bigorewards.com