Support

We reply within one business day.

Email support@bigorewards.com. Include the phone number on your account and, if it is about a specific survey, roughly when you took it — that is usually enough for us to find it.

Common things

A survey did not credit

Partners usually confirm completions within minutes, but some take up to 48 hours. If it has been longer, email us with the approximate time and the survey’s payout and we will chase the partner directly.

A reward was reversed

That means the research partner rejected the response after auditing it. Your ledger shows which survey. If you think the rejection was wrong, tell us and we will raise it — partners do overturn these.

My cashout has not arrived

First cashouts are held up to 72 hours for a one-time fraud check. After that, cashouts go out on our normal payment run and delivery depends on the payment provider. If it has been more than five business days, email us.

I keep getting screened out

Frustrating and, unfortunately, normal — studies need specific groups and check in the first few questions. Keeping your profile accurate and complete is the single best thing you can do, since that is what partners match against.

I want my data deleted

Email us from the account and we will delete it, subject to the payment records we are legally required to keep. Cash out first if you have a balance.

Reporting a problem

If you find a bug or something that looks like a way to game the system, we would genuinely rather hear it from you. Email us and we will credit anything you lost to the bug.